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Packaging & Shipping
DELIVERY CHARGES
Flat price packaging and shipping charges regardless of number of items in the cart:
UK Standard £2.59 Royal Mail 2nd Class, 2-3 working days.
UK Signed £3.99 Royal Mail 1st Class Signed for, signature on Delivery, 1-2 working days.
ALL OTHER COUNTRIES
Standard £4.99
Tracked £10.99
Europe 3-5 days
Worldwide 5-7 working Days
Eco-friendly compostable jiffy bag. Recycled and re-purposed packaging, recyclable washi tape.
ORDER HASN'T ARRIVED
If your order hasn’t been delivered within 6-8 weeks, please kindly contact your local post office. Make sure you have double checked that your address is correct, as we’re not responsible for orders getting lost/returned due to wrong addresses, and failure to pick your order up from the post office.
ORDER MARKED AS DELIVERD BUT NOT RECEIVED
Please check your post box, surrounding area if your order has been dropped off in there or nearby. Also check with your family members, roommates, neighbours etc. if it has been picked up by them. Lastly please contact your local post office and ask if they might know where it is. Unfortunately there is nothing we can do once it reaches your country.
INSURANCE AND TRACKING
All orders are shipped insured.
All UK orders are shipped with signature on delivery, typically including tracking
International Standard orders are shipped without tracking but with insurance.
International Tracked orders are shipped with tracking and are insured.
CUSTOMS AND IMPORT TAXES
Buyers are responsible for any customs and import taxes that may apply.
GIFT ORDERS & NOTES
Orders can be sent as gifts to friends and family as well. To send the order directly to them, put their address on the shipping information but keep your address as the billing address
RETURNS AND EXCHANGES
All sales are final. No returns or exchanges are accepted. Please be sure to read over item descriptions thoroughly before making your purchase!
If you have any complaints or problems please message me through the contact form.